Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)

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Quality Improvement Organizations (QIOs) work under the direction of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. QIOs work together with patients, caregivers, health care providers, and partners to support better patient care, better population health, and lower health care costs through quality improvement. There are two types of QIOs: BFCC-QIOs focus on beneficiaries’ rights and handle discharge appeals, and protect beneficiaries, by reviewing quality of health care complaints. Quality Innovation Networks (QIN) QIOs focus on working with providers to improve care.

The QIO program supports a patient-centric model of care in which health care services are tailored to what’s most important to patients and their families. Livanta is a collaborative partner working across organizational, cultural and geographic boundaries to share knowledge and resources with all stakeholders. Livanta strategically convenes providers, partners, patients and families for learning and action at the community level to create lasting change and improvements in health quality.