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About Us

Who We Are

Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. BFCC-QIOs can help you if you have a concern about the care you have been receiving or if you want to request a review (appeal) of your discharge from a health care facility.

Our Team

Lance Coss MS, MEd, CGC
Program Director

Steve Stein MD FACEP
Medical Director

Michael Berkey Esq., CPA, MPA.
Senior Program Manager

Jennifer Bitterman MBA, RHIA, PMP
Director of Communications

Lee Anne Castro MBA HCM, BSHS, LPN
Director of Quality

Pamela Applegate MA, RHIT
Director of Utilization Review

Cathy Jackson
Director of Appeals

Mark Wanex CISSP, GSEC, NSA-4011
Systems Security Director


1 (866) - 815 - 5440
1 (866) - 868 - 2289 - TTY
1 (855) - 236 - 2423 - Fax for Appeals
1 (844) - 420 - 6671 - Fax for Quality

Email Address

Mailing Address

Livanta LLC
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105