Livanta BFCC-QIO Collaboration & Synergy
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Collaboration and Synergy

The Quality Improvement Organization (QIO) Program, one of the most extensive federal programs dedicated to improving health quality for Medicare beneficiaries. There are two types of QIOs that work under the direction of the Centers for Medicare & Medicaid Services in support of the QIO Program: Quality Innovation Network (QIN)-QIOs and Beneficiary and Family Centered Care (BFCC)-QIOs. The Centers for Medicare & Medicaid Services (CMS) mission for the QIO Program is to improve the effectiveness, efficiency, economy, and quality of services delivered to Medicare beneficiaries.

BFCC-QIOs, like Livanta, help Medicare beneficiaries exercise their right to high-quality health care. We take our role of delivering quality health to Medicare beneficiaries very seriously. Every time the phone rings at our call center we have an opportunity to protect and perhaps, save a life. As a designated BFCC-QIO, Livanta routinely holds meetings with community groups, faith-based organizations, and congressional offices to provide QIO-program literature, educate and inform these groups of the services available to their community members and constituents under the QIO Program, and answer any questions about the program these organizations may have. Because of these efforts many Congressional offices, community groups and faith-based organizations said they were better equipped to handle beneficiary concerns and looked forward to employing the information and tools provided to help improve health care in their communities.

Below are reports of partnerships that Livanta has made. Livanta recognizes that these partners are integral to improving the healthcare of Americans and fostering the creation of healthier communities throughout the country by increasing awareness of the QIO Program and ensuring that there are no barriers to using the services of the BFCC-QIO.

California Outreach Report
California Symposium
Mid Atlantic Outreach Report
New England Symposium
New Jersey and Pennsylvania Symposium
New York Symposium